
De-escalation Training
De-escalation training can help your team prepare for any challenging situation. Whether your workplace struggles with angry customers, mental health crises, or internal company dynamics, de-escalation training can bring your group together to focus on the issues.
The De-escalation Team creates one-of-a-kind training experiences that are tailor-made for your group’s specific needs.

Typical training sessions are 3 - 4 hours in length, with active opportunities
to practice crisis intervention & conflict management in a safe learning environment

Learn How to De-escalate
De-escalation is a set of evidence-based techniques that have been used for decades to resolve conflicts. We’ll introduce your team to the step-by-step process for reducing tension when situations become escalated.

Explore Custom Scenarios
Every workplace is unique. With TDT, we build your custom scenarios from scratch, collaborating with you every step of the way to create realistic simulations that are specific to your staff, policies, & workplace.
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Practice with Professional Actors
Nothing is worse than role-plays that seem forced or fake. With our professional actors, you won’t have to worry about role-playing with your co-workers. You can step into scenes with skilled actors that make your experience feel real.

Purposeful Team Building
During training sessions, your group can work as a team to solve problems. You can provide feedback to your coworkers, share new perspectives, and reconnect with your company's policies & procedures.