
Custom Role-Play Scenarios
Everyone faces unique challenges at their workplace. Whether you deal with angry customers, mental health crises, or coworker communication issues — you deserve a training session that is designed for your needs.
The De-escalation Team tailors our role-play scenarios to your exact workplace challenges. No matter the conflict, we'll help you build training simulations that feel familiar, authentic, and impactful.

Interactive learning methods can boost knowledge retention to 93.5%

Work with Professional Writers
Let our professional writers transform your ideas into interactive role-plays.
Our writers will collaborate with you every step of the way to ensure your scenarios align with best practices & your team's priorities. Hone in on behaviors you want to practice
de-escalating and map out your ideal end results.​​​

Get Specific
Generic scenarios can only get you so far. With TDT, you can elevate your training by including distinct details into your simulations.
Incorporate industry-specific knowledge, employee expectations for different positions & roles, or past incidents that you want to practice in a safe learning environment.

Incorporate Policy & Procedure
Custom role-play scenarios can be a great way to ensure your team is on the same page with your company's policies & procedures.
Whether you're training new hires or long-term employees, TDT's learning model can prove a practical way to reinforce policy knowledge and identify areas for improvement.