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Retail & Hospitality

Customer service is key in the retail and hospitality industries. Ensuring your customers have a great experience is top priority, which is why it's important to prepare for potential issues or crises.

 

With TDT, you’ll step into realistic simulations custom-made for your team. Whether you're a retail associate, a bartender, a hotel front desk agent, or any other customer service professional, de-escalation training can equip you with the tools to handle situations with empathy and efficiency.

Grocery & Retail Stores

Conflicts can happen anywhere — and stores are no exception. Whether you work at a grocery store or a retail center, you can encounter individuals in a variety of emotional and mental states. TDT’s model helps you practice managing agitated customers, issues with asset protection, co-worker miscommunication, and any other challenge your store struggles with.

Paying for Groceries
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Bars & Restaurants

When an unexpected or difficult situation arises with a guest, how can your team reduce the tension and keep things under control? With TDT, you’ll practice navigating stressful moments with irritable customers, intoxicated individuals, and unruly patrons, so your team will be prepared and on the same page no matter what happens.

Hotels & Lodging

As a hotel professional, you interact with guests from all walks of life, some of whom may be stressed, tired, or frustrated. De-escalation training provides you with tools to handle challenging situations with empathy and professionalism, enhancing the guest experience and promoting a positive work environment.

Hotel Desk Check-In

Retail & Hospitality Testimonials

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"TDT is an excellent group for learning and adapting new tools and skills when faced with a stressful situation. Our group felt safe and equipped to de-escalate a stressful situation; this was time well spent!"

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"This was one of the most meaningful trainings that we have ever done. Our entire group was so impressed with the professionalism of the actors as well as the direct support received from the facilitators. We would absolutely recommend TDT for any group who has a public-facing component."

Get a Quote

Learn more about de-escalation training services for your team

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