Community Services
Have you ever had a tough encounter with someone you were trying to help? This can be particularly challenging for community service professionals who regularly interact with individuals in need.
With TDT, you can prepare for these stressful situations with interactive de-escalation training. Whether you work for the government or a nonprofit, our team can create a custom training that supports your workplace’s needs.
Government & City Centers
State, city, and county services help promote safe and healthy communities. But serving the public can come with challenges. With TDT, you can practice de-escalating angry visitors, diffuse tense situations, and improve internal communication skills. De-escalation techniques can help your staff manage stress, avoid burnout, and promote job satisfaction.
Shelters & Foodbanks
If you're providing services to those in need,
de-escalation training is beneficial for both your new-hires and established staff. In our custom role-play scenarios you can practice navigating mental health crises, communicating boundaries, and helping visitors get the support they need.
Non-Profits
No matter who you provide services to, it's important to be prepared. With TDT you can make sure your employees, volunteers, and leadership are all on the same page. Practice de-escalating consumers in crisis, volunteer disagreements, or whatever challenging situations your team may face at work.
Community Services Testimonials
"All the actors and facilitators were great to work with. SMILES staff talked about how much they enjoyed the training."
“Truly, I felt this experience was wonderful and educational. Keep up the excellent work! Your organization is exactly what our city needed.”
"The Team did a wonderful job and thoroughly researched our organization's needs prior to the role-plays."